Pre-order rug

Because this is a pre-order rug, the delivery time is longer than what you are used to. Normally the carpets are delivered from our warehouse within a few working days, but the pre-order carpets are still in Morocco and are shipped in small batches to the Netherlands. You can see the estimated delivery time on the product page of your rug.

We do not have a physical store or showroom. However, we regularly organize pop-up shops so that you can see the carpets in real life. Please subscribe to our newsletter or follow us on Instagram to keep up to date with pop-up shops.

Because we understand that you really want to see a rug in real life, we pay for shipping costs from €150 and up.

Of course you can! We understand that you want to see if the rug of your dreams really fits your interior and matches your furniture. Order the rug in our online shop, and if it is not what you hoped for you can always return it.

You may return the rug to us. The return process for the pre-order rugs is the same as for our other products.

Returns can be made by placing the rug back in the box you received it in. This may seem like a hassle because of the size of large rugs, but fortunately it is not that big of a hassle. Our rugs almost always fit in a cardboard box. We recommend that you use the box in which the carpet was delivered to ensure that it fits. Keep the box until you are sure you want to keep the carpet. Deliver your package to a PostNL point or another postal provider of your choice.

Our return address is:

Pakkettenfabriek
The Souks
Turbineweg 21
2371 DV Roelofarendsveen

You can check the costs of a return with the postal service with which you want to send the parcel back. For a registered parcel with PostNL it costs around €9 – €15, depending on the weight of your carpet.

After the processing of your return by our warehouse, we will refund the purchase price. This also applies to sale carpets.

Our vintage rugs are one of a kind, so only one of each rug is available. If you have your eye on a vintage carpet that is no longer on the site, then it is sold and no longer available, unless it is returned; the carpet will then come back online.

The carpets that we design ourselves and have woven sometimes come back, especially if you let us know that you want it; then we have it made for you.

We can also always look with you for a similar vintage carpet in that color or size, or have one custom made for you.

You can vacuum a carpet at home. Do this regularly so that debris, crumbs and residue do not soak into the carpet. If you want to clean your carpet thoroughly, you can start with a special rug cleaner or rug shampoo after vacuuming. Follow the instructions supplied with the product. Never use cleaning products that are not specifically designed for (woollen) carpets.

We recommend that you let a professional company do the proper cleaning of your carpet. They often have a home service. We know a number of such companies, feel free to email us for tips.

In case of stains, it is best to act ASAP. Dab the stain carefully with a damp cloth (not wet) with lukewarm water and vinegar. Do not scrub roughly.

For stubborn stains, for example wine, it is best to do it with lukewarm water instead of cold. In the case of fruit juice, sparkling water is a good idea. Then place a tea towel over this and let it absorb the stain completely. Always let the rug dry completely after cleaning.

Unfortunately we cannot deliver our vintage rugs in a different size due to their vintage character. However, we can always have new carpets woven. Have you seen a carpet you like or would you like to have our designer design a custom carpet? Please send us a message, we are happy to think along with you.

Tip of the trade! Stick painter’s tape on your floor to tape out the size. This way you can try and experience what size fits your interior. Our experience is that you often need a wider carpet than your sofa is wide, to create a feeling of space and bring the furniture together into a whole.

We measure the rugs without fringes.

This varies from rug to rug and depends on the material and manufacturing technique. Let’s say that they are maximum 5 centimeters thick, but this really varies per style!

These include fringes that are not all the same length or are missing, a small color difference in the wool, etc. For larger blemishes that are clearly visible, we will always mention this on the product page.

We do not recommend this in the first instance. Wool remains at its best when it is dry. In addition, you would rather not have any residue or splashes from care products ending up on your carpet.

Of course it is possible, but make sure that your carpet stays as dry as possible and that the room can ventilate. In any case, do not use the carpet as a bath mat.

If you still want a carpet in a wet room, then a cotton carpet might be a good solution, go for a Boucherouite rug.

In principle it can, but it varies from rug to rug whether this is comfortable. You want to be able to slide your chair forwards and backwards, and that doesn’t work as well with a high-pile carpet. Always make sure you have a good foundation and work with a carpet pad to prevent slipping and curling up.

Many of our rugs look like true works of art. We can imagine that you would love to hang one of these on your wall. Not only does it look good, it is also good for the acoustics. Just make sure you secure it properly and use the right plugs for your type of wall.

Of course you can just hang the rug on the wall with nails, but that’s not the only option for hanging up your new gem.

For example, you can also hang a wooden beam on the wall and hang the Moroccan tapestry on it. In addition, you can sew a piece of fabric to the tapestry through which you can slide a stick. Then you can hang that stick on the wall. If you want to hang the rug nice and tight, it’s best to make two strings in the corners of the rug and hang them on the wall.